Thursday, 27 April 2017
Success, Scale, Speed* – how is it achieved in Mobile CX?
What in real terms can Customer Experience (CX) specialists do to achieve the nirvana of success, scale and speed?In a recent webinar held with one of our partners MaritzCX, an internationally leading CX software and services provider, we explored the use of SMS as a complementary and strengthening element to existing or new CX programmes. […]READ MORE >>
Wednesday, 8 March 2017
It’s an Open Source world: are you ready to reap the research benefits?
Transparent platform for a mobile future Open Source software from Apple, Google, and Microsoft delivers big business benefits for all kinds of companies today. Now OnePoint Global is joining the giants, so our clients can reap the rewards of a Mobile Survey Platform using an Open Source approach. In a ground-breaking move, much of our […]READ MORE >>
Thursday, 16 February 2017
SMS vs. IVR – which channel is the survey response winner?
Research on Research Assessing the most applicable research method for your survey, broadly comes down to a few key criteria. Notably, the volume of questions to be posed, the time to obtain insights, the mechanism of distribution and the type of required feedback – quantitative, qualitative or blended. Two such channels are Short Message Service […]READ MORE >>
Thursday, 9 February 2017
Who will retailers have their eye on this Valentine’s?
Will it be you? It is less than a week to go until cupid pulls back his bow (as the lyrics go) to capture the heart of the one he loves. Valentine’s is now one of THE retail landmarks of the year. Clearly a boom time for retailers with consumers racing to the shops, to […]READ MORE >>
Wednesday, 18 January 2017
Is survey fatigue avoidable?
How easy is it to avoid survey fatigue? Surveys and their success are in essence down to one key factor, the respondent and their propensity to reply to your survey. Sounds obvious but when there is a research need that requires fulfilling, the respondents’ need can often be overlooked. This is where survey fatigue can […]READ MORE >>
Monday, 16 January 2017
When do emerging research methods become mainstream?
Emerging research methods The answer clearly has to be based on adoption and the answer for mobile surveys is now. The new GRIT Report issued by Greenbook, has been published for the second half of 2016. As always it makes for an essential read to anyone involved or interested in market research. The report through its […]READ MORE >>
Tuesday, 10 January 2017
Is it possible to predict the future, especially when mobile technology comes into play?
The advance of mobile technology Most people would agree that it is never good to look back, but to always look forward and embrace new challenges. However at the start of a new year, to reflect and assess whether goals and in some instances predictions have been met is healthy. Back in July 2010, two […]READ MORE >>
Friday, 16 December 2016
Are retailers embracing mobile CX this Christmas?
T’is the season for everyone to go shopping. With little more than a few days until Christmas and the January sales I’m sure retailers are mindful to maximize their percentage of the consumer purse. But what else can they gain from consumers? How many retailers have truly embraced Mobile CX? If you are anything like […]READ MORE >>
Tuesday, 6 December 2016
2-way SMS surveys
SMS is good for high volume short surveys needing fast responses & to capture feedback in real-time. SMS doesn’t require an internet connection and works on all mobile devices, whatever the contract and in any country, any language. This breadth of coverage makes the SMS channel as good for surveys in Africa and Latin America, as well […]READ MORE >>
Tuesday, 29 November 2016
Benefits of Software Development Kits
Background With the increased use of online services such as GitHub, Project Code, Stack Overflow and many others, there has been more choice for the developer when it comes to integrating solutions to create new ideas. Software Development Kits (SDKs) are now in everyday use across the world of development. A common view of an […]READ MORE >>