Thursday, 27 April 2017
Success, Scale, Speed* – how is it achieved in Mobile CX?
What in real terms can Customer Experience (CX) specialists do to achieve the nirvana of success, scale and speed?In a recent webinar held with one of our partners MaritzCX, an internationally leading CX software and services provider, we explored the use of SMS as a complementary and strengthening element to existing or new CX programmes. […]READ MORE >>
Tuesday, 29 November 2016
Benefits of Software Development Kits
Background With the increased use of online services such as GitHub, Project Code, Stack Overflow and many others, there has been more choice for the developer when it comes to integrating solutions to create new ideas. Software Development Kits (SDKs) are now in everyday use across the world of development. A common view of an […]READ MORE >>
Tuesday, 8 November 2016
The power of Mobile can help revolutionise Patient Care.
Mobile Surveys – Improving Patient Satisfaction and Care. Healthcare professionals the world over are always focused on improving the levels and standards of care and outcomes received by their patients. The Healthcare market is moving far more towards a customer experience level of service, where the patient’s needs and overall patient satisfaction is continually assessed along […]READ MORE >>
Thursday, 27 October 2016
Customer Engagement – Trick or TREAT?
Can Halloween really increase customer engagement? Halloween now tops the UK retailer’s charts of the most celebrated festivities alongside Christmas and Valentine’s Day – the possibilities therefore to create unique Customer Experiences are endless. Gone are the days where the only images of All Hallows’ Eve, are of ghosts and ghouls with the festivities now focusing […]READ MORE >>